000 00878nam a2200133Ia 4500
080 _aLRC 12.04.01 T7495
100 _aTownsend, Patrick L.
245 _aRecognition, gratitude & celebration
260 _bCrisp Pub.
_aMenlo ParkUS
_c1997
300 _aviii, 83 p.
520 _aShows that recognizing the work and achievement of others is an important responsibility of leadership, and a great opportunity to demonstrate the values of the organization. Expresses the view that saying 'Thank you' is good manners, good sense and in the workplace, good business. Benefits to organization include: improved employee behaviour; and increased employee satisfaction. Includes caution about insincerity, generalised recognition, and bad timing etc. Discusses what recognition is not, e.g. manipulation; based on luck or fate.
583 _c3/7/00
_kM2LMGR
942 _cM
_mT7495
_kLRC
999 _c19916
_d19916