| 000 | 00546nam a2200145Ia 4500 | ||
|---|---|---|---|
| 080 | _aLRC 05.03.06 M8495 | ||
| 100 | _aMorgan, Rebecca L. | ||
| 245 | _aCalming upset customers | ||
| 250 | _aRev. ed | ||
| 260 |
_bCrisp PUB. _aMenlo ParkUS _c1996 |
||
| 300 | _axii, 79 p. | ||
| 520 | _aExplains: why customers become upset and how they expect their complaints to be handled; why it is important to calm them; and how to proceed. Also examines action to be taken after the customer has left. | ||
| 583 |
_c3/7/00 _kM2LMGR |
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| 942 |
_cM _mM8495 _kLRC |
||
| 999 |
_c19985 _d19985 |
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