000			00995nam a2200133Ia 4500
080			_aLRC 08.16.01 H339
245			_aHarvard business review on effective communication
260			_bHarvard Business School P. _aBostonUS _c1999
300			_av, [1], 206 p.
500			_aLocated in the Learning Resource Centre
520			_aEmphasizes the importance of listening, and provides suggestions for developing a listening improvement programme for the workplace. Provides guidelines for conducting meetings that achieve their objectives. Identifies communication, support, respect, fairness, predictability and competence as the factors which affect the development of trust and candour between staff and managers. Discusses the necessity for developing an information network that attracts, creates and disseminates information. Examines topics such as: changing the behaviour of frontline employees; and, building effective management teams.
583			_c1/11/01 _kM2L
942			_cM _mH339 _kLRC
999			_c23158 _d23158