| 000 | 00719nam a2200133Ia 4500 | ||
|---|---|---|---|
| 080 | _aLRC 12.04.01 B457 | ||
| 100 | _aSerritella, Sue | ||
| 245 | _aBenchmarking : focus on world-class practices | ||
| 260 |
_bAT&T Quality Steering Committee _a[S.l.]US _c1992 |
||
| 300 | _axiv, 126 p. | ||
| 520 | _aDefines benchmarking and describes its role in the context of process management. Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process. Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix. | ||
| 583 |
_c1/31/01 _kTESSA_H |
||
| 942 |
_cM _mB457 _kLRC |
||
| 999 |
_c23223 _d23223 |
||