000			00777nam a2200133Ia 4500
080			_aLRC 12.04.01 L434
245			_aLeading the quality initiative : implementing a business quality system
260			_bAT&T Quality Steering Committee _a[S.l.]US _c1991
300			_axii, 126 p.
500			_aBibliography: p.112-114. Located in the Learning Resource Centre.
520			_aExamines the meaning and implications of creating value for customers, managing and improving processes, and empowering employees. Proposes an action plan for implementing the Quality Initiative. Activities include: involving staff in improvement activities and other quality-related efforts; tracking progress; and improving the quality system.
583			_c2/5/01 _kTESSA_H
942			_cM _mL434 _kLRC
999			_c23233 _d23233