| 000 | 00645nam a2200133Ia 4500 | ||
|---|---|---|---|
| 080 | _aLRC 12.04.01 L478 | ||
| 100 | _aLee, Janet | ||
| 245 | _aGreat performances : the best in customer satisfaction and customer service | ||
| 260 |
_bAT&T Quality Steering Committee _a[S.l.]US _c1991 |
||
| 300 | _axxi,17 | ||
| 520 | _aExplains the rationale behind focusing on customer satisfaction; and examines the role of management in creating a customer-focused organization. Emphasises the need for finances and resources; and identifies customer-focused business processes which need to be designed. | ||
| 583 |
_c2/5/01 _kTESSA_H |
||
| 942 |
_cM _mL478 _kLRC |
||
| 999 |
_c23242 _d23242 |
||