000			00649nam a2200109Ia 4500
100			_aMc Bain, Richard
245			_aImplementing quality and re-engineereing programmes : managing the people issues
260			_c1999
520			_aConsiders recent research which provides and insight into a number of key issues in implementing programmes such as Total Quality Management and Business Process Re-engineering, including: the importance of context; the impact of corportate and national cultures; employee commitment; issues of justice; the impact of the external environment; and, managing the change process.
583			_c2/26/01 _kJOY_D
942			_cA
999			_c23351 _d23351