| 000 | 00837nam a2200133Ia 4500 | ||
|---|---|---|---|
| 080 | _aLRC 18.01.01 D272 | ||
| 100 | _aDawson, Ross | ||
| 245 | _aDeveloping knowledge-based client relationships : the future of professional services | ||
| 260 |
_bButterworth-Heinemann _aBostonUS _c1999 |
||
| 300 | _axix, [1], 275 p. | ||
| 520 | _aExamines the foundations of developing knowledge-based client relationships. Distinguishes between information and knowledge, and examines the process of adding value to information for clients' benefit. Looks at adding value to: information to be used by clients, client decision making, and client capabilities; and provides methodologies for implementing various approaches. Examines the nature of mental models, and how people acquire knowledge. | ||
| 583 |
_c9/14/01 _kTESSA_H |
||
| 942 |
_cM _mD272 _kLRC |
||
| 999 |
_c23747 _d23747 |
||