| 000 | 00540nam a2200109Ia 4500 | ||
|---|---|---|---|
| 100 | _aErdly, Marvin | ||
| 245 | _a'Experience rules' : a scenario for the hospitality and leisure industry circa 2010 envisions transformation | ||
| 260 | _c2003 | ||
| 520 | _aNotes that 'experience rules' anticipates a fundamental shift in how hospitality and leisure businesses will compete to provide customer satisfaction. Opines that the industry will focus on providing individually customized travel experiences. | ||
| 583 |
_c11/4/03 _kJOYD |
||
| 942 | _cA | ||
| 999 |
_c25252 _d25252 |
||