| 000 | 00875nam a2200109Ia 4500 | ||
|---|---|---|---|
| 100 | _aTan, Chee Wee | ||
| 245 | _aManaging e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS) | ||
| 260 | _c2003 | ||
| 520 | _aLooks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation. Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations. Opines that these may have a bearing on the development of effective e-transformation strategies. Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes. | ||
| 583 |
_c1/8/04 _kJOYD |
||
| 942 | _cA | ||
| 999 |
_c25383 _d25383 |
||