000			00537nam a2200133Ia 4500
080			_a12.06.01 U84
100			_aSundbo, Jon
245			_aUser-based innovation in services
260			_bEdward Elgar Publishing Ltd. _aCheltenhamGB _c2012
300			_axii, 419 p.
520			_aOffers a broad view of innovation, which when accumulated may function as a catalyst which leads to significant changes in service practice, be it in customer services, public services or industrial services.
583			_c11/20/12 _kEVELYND
942			_cM _mU84
999			_c36131 _d36131