| 000 | 00783nam a2200145Ia 4500 | ||
|---|---|---|---|
| 080 | _a19.01.02 L793 | ||
| 100 | _aLloyd, Vernon | ||
| 245 | _aITIL Continual service improvement | ||
| 250 | _a2nd ed. | ||
| 260 |
_bTSO (The Stationery Office) _aNorwichGB _c2011 |
||
| 300 | _axi, 246 p. | ||
| 520 | _aProvides best practice guidance for the continual service improvement (CSI) stage of the ITIL (IT Infrastructure Library) service cycle. Includes key principles, required processes and activities, organisation and roles, technology, associated challenges, cirtical success factors and risks. Aligns IT services with changing business needs by identifying and implementing improvements to IT service that support business processes. | ||
| 583 |
_c2/6/14 _kEVELYND |
||
| 942 |
_cM _mL793 |
||
| 999 |
_c36719 _d36719 |
||