000			00648nam a2200145Ia 4500
080			_a19.01.02 H938
100			_aHunnebeck, Lou
245			_aITIL Service design
250			_a2nd ed.
260			_bTSO (The Stationery Office) _aNorwichGB _c2011
300			_axi, 246 p.
520			_aProvides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle.
583			_c2/6/14 _kEVELYND
942			_cM _mH938
999			_c36720 _d36720