000			00581nam a2200145Ia 4500
080			_a19.01.02 S819
100			_aSteinburg, Randy
245			_aITIL service operation
250			_a2nd ed.
260			_bTSO (The Stationery Office) _aNorwichGB _c2011
300			_axi, 370
520			_aDescribes best practice for managing services in supported environments. Includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider.
583			_c2/6/14 _kEVELYND
942			_cM _mS819
999			_c36722 _d36722