000 00519nam a2200121Ia 4500
080 _aSerial
100 _aLai, Yuangen
245 _aAnalysis of customer churn behavior in digital libraries
260 _c2014
520 _aDiscusses issues related to customer churn behaviour in digital libraries and demonstrates the successful application of Survival Analysis for understanding customer churn status and relationship duration distribution between customers and libraries
583 _c11/19/14
_kSANDRAW
942 _cA
999 _c37022
_d37022