000 00645nam a2200145Ia 4500
005 20260716043236.0
080 _aLRC 12.04.01 F585
100 _aFlanigan, Eileen
245 _aProcess improvement : enhancing your organization's effectiveness
260 _bCrisp Pub.
_aMenlo ParkUS
_c1995
300 _avii, 106 p.
520 _aExplains the concept of process improvement and the importance of the customer. Shows how to evaluate current organizational processes. Suggests strategies for identifying problem areas; planning and implementing of changes; and making the changes permanent.
583 _c3/7/00
_kM2LMGR
942 _cM
_mF585
_kLRC
999 _c43189
_d43189