| 000 | 00756nam a2200145Ia 4500 | ||
|---|---|---|---|
| 005 | 20260716043237.0 | ||
| 080 | _aLRC 13.02.01 T487 | ||
| 100 | _aThor, Carl G. | ||
| 245 | _aDesigning feedback : performance measures for continuous improvement | ||
| 260 |
_bCrisp Pub. _aMenlo ParkUS _c1998 |
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| 300 | _avi, 93 p. | ||
| 520 | _aAddresses issues of feedback such as flow and frequency, accuracy and gathering effort, individual and group measures, and style and format. Describes types of performance measures including: profitability measures, measures of process quality, and workforce measures. Explains how measures are used and emphasises the need for vertical communication of measured results. | ||
| 583 |
_c3/7/00 _kM2LMGR |
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| 942 |
_cM _mT487 _kLRC |
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| 999 |
_c43247 _d43247 |
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