| 000 | 00738nam a2200145Ia 4500 | ||
|---|---|---|---|
| 005 | 20260716043238.0 | ||
| 080 | _aLRC 08.16.03 S425 | ||
| 100 | _aScott, Dru | ||
| 245 | _aTelephone and time management : making it a tool and not a tyrant | ||
| 260 |
_bCrisp Pub. _aMenlo ParkUS _c1988 |
||
| 300 | _a[6], 71 p. | ||
| 520 | _aProvides five strategies for reaching target calls; and strategies for dealing with telephone interruptions. Advises on aspects of telephone etiquette including: proper use of names; taking messages; and terminating calls. Suggests friendly wordings to replace expressions which impact negatively e.g. 'You have to call...' is replaced by 'Will you call...?' | ||
| 583 |
_c3/7/00 _kM2LMGR |
||
| 942 |
_cM _mS425 _kLRC |
||
| 999 |
_c43265 _d43265 |
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