| 000 | 00674nam a2200145Ia 4500 | ||
|---|---|---|---|
| 005 | 20260716043240.0 | ||
| 080 | _aLRC 12.04.01 M379 | ||
| 100 | _aMartin, William B. | ||
| 245 | _aManaging quality customer service | ||
| 260 |
_bCrisp Pub. _aMenlo ParkUS _c1989 |
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| 300 | _a[2], vii, 94 p. | ||
| 520 | _aLeads the reader systematically through 5 stages of the customer-service management cycle. Aims to help improve customer-service delivery systems within an organization by providing not only understanding of each stage, but also guidance re facilitating the implementation of the principles and concepts discussed. | ||
| 583 |
_c3/7/00 _kM2LMGR |
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| 942 |
_cM _mM379 _kLRC |
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| 999 |
_c43321 _d43321 |
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