000 00506nam a2200121Ia 4500
005 20260716043318.0
100 _aBYRNE, David
245 _aQuality management in library and information services.
260 _c1993
520 _aIdentifies the origin of quality management, and focuses on some of the initiatives that may assist library and information people to improve continuously the service that is provided to customers. Includes a list of further reading.
583 _c3/7/00
_kM2LMGR
942 _cA
999 _c44622
_d44622