000 00993nam a2200145Ia 4500
005 20260716043409.0
080 _aLRC 02.01.02 K17
100 _aKaplan, Robert S.
245 _aBalanced scorecard : translating strategy into action
260 _bHARVARD BUSINESS SCHOOL P.
_aBostonUS
_c1996
300 _axi, 322 p.
520 _aPresents the balanced scorecard (BSC) as a strategic management system that translates mission and strategy into objectives and measures. Shows how to use measures, in each of four categories namely: financial, customer, internal business process, and learning and growth. Uses Part 1 to describe the construction of the BSC. Covers the fundamentals of building objectives and measures in each of the four categories. Uses Part 2 to explain how companies are using the BSC to enhance alignment and accountability; to establish long term targets for strategic measures; and, to facilitate strategic learning.
583 _c12/6/00
_kM2L
942 _cM
_mK17
_kLRC
999 _c46429
_d46429