| 000 | 00842nam a2200145Ia 4500 | ||
|---|---|---|---|
| 005 | 20260716043412.0 | ||
| 080 | _aLRC 01.02.07 K23 | ||
| 100 | _aKaye, Kenneth | ||
| 245 | _aWorkplace wars and how to end them : turning personal conflicts into productive teamwork | ||
| 260 |
_bAmerican Management Association _aNew YorkUS _c1994 |
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| 300 | _aix, [1], 162 p. | ||
| 520 | _aProvides a systematic 5-step approach for managing workplace conflict. Uses flowcharts to illustrate the five steps namely: look for shared goals and win/win solutions; clarify, sort and value differences; gain commitment to change; analyse the recurring cycle of problems and their chronic patterns; and, try unilateral change. Uses dialogue, in appendix, to demonstrate the goals and rules of active listening. | ||
| 583 |
_c1/25/01 _kTESSA_H |
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| 942 |
_cM _mK23 _kLRC |
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| 999 |
_c46537 _d46537 |
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