| 000 | 00569nam a2200121Ia 4500 | ||
|---|---|---|---|
| 005 | 20260716043512.0 | ||
| 100 | _aErdly, Marvin | ||
| 245 | _a'Experience rules' : a scenario for the hospitality and leisure industry circa 2010 envisions transformation | ||
| 260 | _c2003 | ||
| 520 | _aNotes that 'experience rules' anticipates a fundamental shift in how hospitality and leisure businesses will compete to provide customer satisfaction. Opines that the industry will focus on providing individually customized travel experiences. | ||
| 583 |
_c11/4/03 _kJOYD |
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| 942 | _cA | ||
| 999 |
_c48587 _d48587 |
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