| 000 | 00677nam a2200157Ia 4500 | ||
|---|---|---|---|
| 005 | 20260716044058.0 | ||
| 080 | _a19.01.02 H938 | ||
| 100 | _aHunnebeck, Lou | ||
| 245 | _aITIL Service design | ||
| 250 | _a2nd ed. | ||
| 260 |
_bTSO (The Stationery Office) _aNorwichGB _c2011 |
||
| 300 | _axi, 246 p. | ||
| 520 | _aProvides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle. | ||
| 583 |
_c2/6/14 _kEVELYND |
||
| 942 |
_cM _mH938 |
||
| 999 |
_c60037 _d60037 |
||