| 000 | 00543nam a2200157Ia 4500 | ||
|---|---|---|---|
| 005 | 20260716044059.0 | ||
| 080 | _a19.01.02 C226 | ||
| 100 | _aCannon, David | ||
| 245 | _aITIL service strategy | ||
| 250 | _a2nd ed. | ||
| 260 |
_bTSO (The Stationery Office) _aNorwichGB _c2011 |
||
| 300 | _axii, 483 p. | ||
| 520 | _aDefines and discusses the generic principles and processes of service management, and these generic principles are then applied consistently to the management of IT services. | ||
| 583 |
_c2/10/14 _kEVELYND |
||
| 942 |
_cM _mC226 |
||
| 999 |
_c60049 _d60049 |
||