000 00453nam a2200133Ia 4500
005 20260716044132.0
080 _aSerial
100 _aHawthorne, John
245 _aWhy upselling and cross selling are key to customer satisfaction
260 _c2018
520 _aArgues that using upselling and cross-selling to give customers truly useful upgrades and additional items are the key to customer satisfaction.
583 _c6/21/18
_kSANDRAW
942 _cA
999 _c61190
_d61190