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Benchmarking : focus on world-class practices

By:

Serritella, Sue

Material type: Text

TextPublication details: AT&T Quality Steering Committee [S.l.]US 1992Description: xiv, 126 pAction note:

1/31/01 TESSA_H

Summary: Defines benchmarking and describes its role in the context of process management. Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process. Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix.

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Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	LRC 12.04.01 B457 (Browse shelf(Opens below))	Available	0000000017237

Defines benchmarking and describes its role in the context of process management. Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process. Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix.

1/31/01 TESSA_H

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