TQM : 50 ways to make it work for you
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TextPublication details: Crisp Pub. Menlo ParkUS 1994Description: viii, 97 pAction note: - 3/7/00 M2LMGR
Presents 50 ideas which express the basic concepts of Total Quality Management (TQM). Focuses on individual responsibility for quality; how to improve teamwork and commitment; and how to provide quality service to internal and external customers.
3/7/00 M2LMGR
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