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Developing knowledge-based client relationships : the future of professional services

By:

Dawson, Ross

Material type: Text

TextPublication details: Butterworth-Heinemann BostonUS 1999Description: xix, [1], 275 pAction note:

9/14/01 TESSA_H

Summary: Examines the foundations of developing knowledge-based client relationships. Distinguishes between information and knowledge, and examines the process of adding value to information for clients' benefit. Looks at adding value to: information to be used by clients, client decision making, and client capabilities; and provides methodologies for implementing various approaches. Examines the nature of mental models, and how people acquire knowledge.

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Examines the foundations of developing knowledge-based client relationships. Distinguishes between information and knowledge, and examines the process of adding value to information for clients' benefit. Looks at adding value to: information to be used by clients, client decision making, and client capabilities; and provides methodologies for implementing various approaches. Examines the nature of mental models, and how people acquire knowledge.

9/14/01 TESSA_H

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