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Professionalism in the office : proven techniques for administrators, secretaries, and coordinators

By:

Manning, Marilyn

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 2001Edition: RevisedDescription: vi, 98 pAction note:

8/7/03 TESSAH

Summary: Advises on aspects of professional behaviour and performance including: personal appearance; non-verbal communication; establishing priorities; time-management. Lists skills needed in areas including project management and decision making. Includes practical communication tips for writing (including Emails); listening; planning and facilitating meetings; and making presentations. Suggests techniques for developing strong working relationships that include a 6-step plan for resolving conflict; and 8 tips for establishing good worker-manager rapport.\n

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Advises on aspects of professional behaviour and performance including: personal appearance; non-verbal communication; establishing priorities; time-management. Lists skills needed in areas including project management and decision making. Includes practical communication tips for writing (including Emails); listening; planning and facilitating meetings; and making presentations. Suggests techniques for developing strong working relationships that include a 6-step plan for resolving conflict; and 8 tips for establishing good worker-manager rapport.\n

8/7/03 TESSAH

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