Designing feedback : performance measures for continuous improvement
Thor, Carl G.
Designing feedback : performance measures for continuous improvement - Menlo ParkUS Crisp Pub. 1998 - vi, 93 p.
Addresses issues of feedback such as flow and frequency, accuracy and gathering effort, individual and group measures, and style and format. Describes types of performance measures including: profitability measures, measures of process quality, and workforce measures. Explains how measures are used and emphasises the need for vertical communication of measured results.
LRC 13.02.01 T487
Designing feedback : performance measures for continuous improvement - Menlo ParkUS Crisp Pub. 1998 - vi, 93 p.
Addresses issues of feedback such as flow and frequency, accuracy and gathering effort, individual and group measures, and style and format. Describes types of performance measures including: profitability measures, measures of process quality, and workforce measures. Explains how measures are used and emphasises the need for vertical communication of measured results.
LRC 13.02.01 T487