AT&T Process quality management & improvement guidelines
Leger, Elias...[et al]
AT&T Process quality management & improvement guidelines - [S.l.]US AT&T Bell Laboratories Pub. Centre 1988 - ix, [1], 134 p.
Defines terms including: quality, process, process quality management, process quality improvement. Provides a detailed seven-step methodology for managing and improving process quality. Tabulates the steps with the corresponding objectives, key activities, and tools/techniques. Uses the appendix to describe the quality tools/techniques needed at each of the seven steps.
LRC 12.04.01 P963
AT&T Process quality management & improvement guidelines - [S.l.]US AT&T Bell Laboratories Pub. Centre 1988 - ix, [1], 134 p.
Defines terms including: quality, process, process quality management, process quality improvement. Provides a detailed seven-step methodology for managing and improving process quality. Tabulates the steps with the corresponding objectives, key activities, and tools/techniques. Uses the appendix to describe the quality tools/techniques needed at each of the seven steps.
LRC 12.04.01 P963