Quality happens through people : learning how to help it happen
Quality happens through people : learning how to help it happen
- [S.l.]US AT&T Corporate Quality Office 1994
- ix, [1], 106 p.
Located in the Learning Resource Centre
Presents employees who, while struggling with organizational change that threatened their jobs and business, reorganized and accelerated progress. Highlights factors which contributed to their success including: direct and frequent communication; thoughtful and deliberate planning; and, strategies for supporting and empowering employees, such as, mentoring, coaching, celebration and recognition.
LRC 12.04.01 Q1
Located in the Learning Resource Centre
Presents employees who, while struggling with organizational change that threatened their jobs and business, reorganized and accelerated progress. Highlights factors which contributed to their success including: direct and frequent communication; thoughtful and deliberate planning; and, strategies for supporting and empowering employees, such as, mentoring, coaching, celebration and recognition.
LRC 12.04.01 Q1