Managing e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS)
Tan, Chee Wee
Managing e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS) - 2003
Looks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation. Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations. Opines that these may have a bearing on the development of effective e-transformation strategies. Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes.
Managing e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS) - 2003
Looks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation. Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations. Opines that these may have a bearing on the development of effective e-transformation strategies. Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes.