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Managing e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS)

By:

Tan, Chee Wee

Material type: Text

TextPublication details: 2003Action note:

1/8/04 JOYD

Summary: Looks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation. Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations. Opines that these may have a bearing on the development of effective e-transformation strategies. Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes.

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Holdings
Item type	Current library	Status	Barcode
Analytic	CARICOM Documentation Centre	Available	0000000019397

Looks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation. Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations. Opines that these may have a bearing on the development of effective e-transformation strategies. Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes.

1/8/04 JOYD

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