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ITIL service strategy

Cannon, David

ITIL service strategy - 2nd ed. - NorwichGB TSO (The Stationery Office) 2011 - xii, 483 p.

Defines and discusses the generic principles and processes of service management, and these generic principles are then applied consistently to the management of IT services.

Universal Decimal Class. No.: 19.01.02 C226

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