Telephone and time management : making it a tool and not a tyrant
Scott, Dru
Telephone and time management : making it a tool and not a tyrant - Menlo ParkUS Crisp Pub. 1988 - [6], 71 p.
Provides five strategies for reaching target calls; and strategies for dealing with telephone interruptions. Advises on aspects of telephone etiquette including: proper use of names; taking messages; and terminating calls. Suggests friendly wordings to replace expressions which impact negatively e.g. 'You have to call...' is replaced by 'Will you call...?'
LRC 08.16.03 S425
Telephone and time management : making it a tool and not a tyrant - Menlo ParkUS Crisp Pub. 1988 - [6], 71 p.
Provides five strategies for reaching target calls; and strategies for dealing with telephone interruptions. Advises on aspects of telephone etiquette including: proper use of names; taking messages; and terminating calls. Suggests friendly wordings to replace expressions which impact negatively e.g. 'You have to call...' is replaced by 'Will you call...?'
LRC 08.16.03 S425