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Telephone and time management : making it a tool and not a tyrant

By:

Scott, Dru

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1988Description: [6], 71 pAction note:

3/7/00 M2LMGR

Summary: Provides five strategies for reaching target calls; and strategies for dealing with telephone interruptions. Advises on aspects of telephone etiquette including: proper use of names; taking messages; and terminating calls. Suggests friendly wordings to replace expressions which impact negatively e.g. 'You have to call...' is replaced by 'Will you call...?'

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Provides five strategies for reaching target calls; and strategies for dealing with telephone interruptions. Advises on aspects of telephone etiquette including: proper use of names; taking messages; and terminating calls. Suggests friendly wordings to replace expressions which impact negatively e.g. 'You have to call...' is replaced by 'Will you call...?'

3/7/00 M2LMGR

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