Just another management fad? The implications of TQM for library and information services.
BROCKMAN, John R.
Just another management fad? The implications of TQM for library and information services. - 1992
Presents an overview of the development of quality management in library and information services on the basis of its evolution from quality control, through quality assurance, to total quality management.
Just another management fad? The implications of TQM for library and information services. - 1992
Presents an overview of the development of quality management in library and information services on the basis of its evolution from quality control, through quality assurance, to total quality management.