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Just another management fad? The implications of TQM for library and information services.

By:

BROCKMAN, John R

Material type: Text

TextPublication details: 1992Action note:

3/7/00 M2LMGR

Summary: Presents an overview of the development of quality management in library and information services on the basis of its evolution from quality control, through quality assurance, to total quality management.

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Presents an overview of the development of quality management in library and information services on the basis of its evolution from quality control, through quality assurance, to total quality management.

3/7/00 M2LMGR

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