Quality management in library and information services.
BYRNE, David
Quality management in library and information services. - 1993
Identifies the origin of quality management, and focuses on some of the initiatives that may assist library and information people to improve continuously the service that is provided to customers. Includes a list of further reading.
Quality management in library and information services. - 1993
Identifies the origin of quality management, and focuses on some of the initiatives that may assist library and information people to improve continuously the service that is provided to customers. Includes a list of further reading.