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Quality management in library and information services.

By:

BYRNE, David

Material type: Text

TextPublication details: 1993Action note:

3/7/00 M2LMGR

Summary: Identifies the origin of quality management, and focuses on some of the initiatives that may assist library and information people to improve continuously the service that is provided to customers. Includes a list of further reading.

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Identifies the origin of quality management, and focuses on some of the initiatives that may assist library and information people to improve continuously the service that is provided to customers. Includes a list of further reading.

3/7/00 M2LMGR

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