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If only we knew what we know : the transfer of internal knowledge and best practice

O'Dell, Carla

If only we knew what we know : the transfer of internal knowledge and best practice - New YorkUS Free P. 1998 - xvii, 238 p.

Uses case studies to demonstrate how the profitability/effectiveness of an organization can be improved by capturing, transferring, and putting into practical use, internally available knowledge. Provides a model for ensuring that the transferred knowledge accomplishes its purpose. Identifies the 3 components of the model, namely: the 3 value propositions; four enablers; and the four-step change process. Discusses each component in detail.

LRC 12.04.01 O23










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