Working with emotional intelligence
Goleman, Daniel
Working with emotional intelligence - New YorkUS Bantam Books 2000 - xi, 383 p.
Presents emotional intelligence and competence as the determning factors in the achievement of job excellence. Details 12 job capabilities based on self-mastery; looks at 13 key relationship skills including: empathy, service orientation, influence, and leadership. Offers guidelines for improving emotional intelligence capabilities; and analyses the emotionally intelligent organization.
LRC 05.03.01 G625
Working with emotional intelligence - New YorkUS Bantam Books 2000 - xi, 383 p.
Presents emotional intelligence and competence as the determning factors in the achievement of job excellence. Details 12 job capabilities based on self-mastery; looks at 13 key relationship skills including: empathy, service orientation, influence, and leadership. Offers guidelines for improving emotional intelligence capabilities; and analyses the emotionally intelligent organization.
LRC 05.03.01 G625