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Working with emotional intelligence

By:

Goleman, Daniel

Material type: Text

TextPublication details: Bantam Books New YorkUS 2000Description: xi, 383 pAction note:

1/16/02 TESSA_H

Summary: Presents emotional intelligence and competence as the determning factors in the achievement of job excellence. Details 12 job capabilities based on self-mastery; looks at 13 key relationship skills including: empathy, service orientation, influence, and leadership. Offers guidelines for improving emotional intelligence capabilities; and analyses the emotionally intelligent organization.

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Presents emotional intelligence and competence as the determning factors in the achievement of job excellence. Details 12 job capabilities based on self-mastery; looks at 13 key relationship skills including: empathy, service orientation, influence, and leadership. Offers guidelines for improving emotional intelligence capabilities; and analyses the emotionally intelligent organization.

1/16/02 TESSA_H

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