Managing disagreement constructively : conflict management in organisations (Record no. 43222)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00808nam a2200157Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043237.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | LRC 12.04.01. K512 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kindler, Herbert S. |
| 245 ## - TITLE STATEMENT | |
| Title | Managing disagreement constructively : conflict management in organisations |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Rev. ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Crisp Pub. |
| Place of publication, distribution, etc. | Menlo ParkUS |
| Date of publication, distribution, etc. | 1996 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | [10], 88 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Provides 4 guiding principles for managing disagreements - preserve dignity with respect; listen with empathy; find common ground without forcing change; and, honour diversity. Presents a four-phase process for managing disagreements - explore, plan, prepare and implement; and advances 9 strategic approaches which include: bargaining, collaborating, releasing and, deciding by rule. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 3/7/00 |
| Action agent | M2LMGR |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | K512 |
| Call number prefix | LRC |
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