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Managing disagreement constructively : conflict management in organisations

By:

Kindler, Herbert S

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1996Edition: Rev. edDescription: [10], 88 pAction note:

3/7/00 M2LMGR

Summary: Provides 4 guiding principles for managing disagreements - preserve dignity with respect; listen with empathy; find common ground without forcing change; and, honour diversity. Presents a four-phase process for managing disagreements - explore, plan, prepare and implement; and advances 9 strategic approaches which include: bargaining, collaborating, releasing and, deciding by rule.

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Provides 4 guiding principles for managing disagreements - preserve dignity with respect; listen with empathy; find common ground without forcing change; and, honour diversity. Presents a four-phase process for managing disagreements - explore, plan, prepare and implement; and advances 9 strategic approaches which include: bargaining, collaborating, releasing and, deciding by rule.

3/7/00 M2LMGR

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