Measuring customer satisfaction (Record no. 43242)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00688nam a2200145Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043237.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | LRC 12.04.01 G382 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gerson, Richard F. |
| 245 ## - TITLE STATEMENT | |
| Title | Measuring customer satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Crisp Pub. |
| Place of publication, distribution, etc. | Menlo ParkUS |
| Date of publication, distribution, etc. | 1993 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | [9], 112 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Defines customer satisfaction. Provides reasons for measuring service quality and explains how to use 7 basic quality improvement measurment tools. Also provides methodology for measuring customer satisfaction and analysing data. Addresses need to manage customer satisfaction, and supplies samples of customer satisfaction surveys. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 3/7/00 |
| Action agent | M2LMGR |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | G382 |
| Call number prefix | LRC |
No items available.