Managing quality customer service (Record no. 43321)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00674nam a2200145Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043240.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | LRC 12.04.01 M379 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martin, William B. |
| 245 ## - TITLE STATEMENT | |
| Title | Managing quality customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Crisp Pub. |
| Place of publication, distribution, etc. | Menlo ParkUS |
| Date of publication, distribution, etc. | 1989 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | [2], vii, 94 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Leads the reader systematically through 5 stages of the customer-service management cycle. Aims to help improve customer-service delivery systems within an organization by providing not only understanding of each stage, but also guidance re facilitating the implementation of the principles and concepts discussed. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 3/7/00 |
| Action agent | M2LMGR |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | M379 |
| Call number prefix | LRC |
No items available.