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Managing quality customer service

By:

Martin, William B

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1989Description: [2], vii, 94 pAction note:

3/7/00 M2LMGR

Summary: Leads the reader systematically through 5 stages of the customer-service management cycle. Aims to help improve customer-service delivery systems within an organization by providing not only understanding of each stage, but also guidance re facilitating the implementation of the principles and concepts discussed.

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Leads the reader systematically through 5 stages of the customer-service management cycle. Aims to help improve customer-service delivery systems within an organization by providing not only understanding of each stage, but also guidance re facilitating the implementation of the principles and concepts discussed.

3/7/00 M2LMGR

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